Thank you for shopping with zyrnor.xyz. We want you to be fully satisfied with your purchase, and we aim to provide the best possible shopping experience. If for any reason you are not completely happy with your order, we offer a clear and fair return policy. Please read the following terms carefully to understand the process and eligibility.
1. General Return Information
At zyrnor.xyz, we understand that sometimes things don’t work out as expected. If you’re not completely satisfied with your purchase, you may return your item(s) within 30 days of receiving your order. This applies to most of the products available on our website. We are committed to offering a hassle-free return process to make sure you are happy with your shopping experience.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Request Timing: You must initiate the return within 30 days of receiving your order. After 30 days, we cannot accept your return.
- Condition of Items: All items must be returned in their original condition, unused, and undamaged. This includes the original packaging, tags, and any accessories that were included in the original shipment. Items that have been used, worn, or altered will not be accepted for return.
- Proof of Purchase: A valid receipt or order number must be provided to process the return.
- Non-returnable Items: Some items are not eligible for return, including gift cards, downloadable products, or perishable goods.
3. How to Make a Return
If you wish to return an item, please follow these steps:
- Contact Us: To begin the return process, please reach out to our customer support team at email@zyrnor.xyz. Provide your order number and the items you wish to return.
- Return Authorization: Our customer service team will verify your return eligibility and provide a return authorization code along with return instructions.
- Return Shipping: You will be responsible for paying for your own return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items. We cannot guarantee that we will receive your returned item without a tracking method.
- Packing and Shipping: Securely package the items in their original condition and include the return authorization code within the package. We recommend keeping a copy of the shipping receipt for reference.
4. Return Shipping Costs
In most cases, the cost of return shipping is the responsibility of the customer. However, if the product is defective, damaged, or if an incorrect item was sent, zyrnor.xyz will cover the return shipping costs. In such cases, you will receive a prepaid shipping label from our customer support team.
If the return is not due to an error on our part, the cost of shipping will be deducted from your refund.
5. Refund Process
Once we receive your returned item, it will be inspected to confirm that it meets the return eligibility criteria. The inspection process may take 3–5 business days. If everything is in order, we will issue a refund to the original payment method.
- Refund Processing Time: Refunds will be processed within 7–10 business days after we receive your return. However, the time it takes for the refund to appear in your account depends on your payment method and financial institution.
- Partial Refunds: In some cases, we may issue a partial refund if the returned item is not in its original condition, has been used, or is missing parts. You will be notified of any deductions prior to the final refund.
6. Exchanges
If you need to exchange an item for a different size, color, or model, we recommend processing a return for a refund and then placing a new order for the desired product. This ensures that you receive the correct item promptly.
However, if the item is faulty or was delivered incorrectly, we will gladly exchange it for the correct item at no extra charge.
7. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We strive to ensure that every product is in perfect condition when it leaves our warehouse, but accidents can happen.
To resolve the issue promptly, please follow these steps:
- Contact Customer Support: Notify our customer support team within 7 days of receiving the damaged or defective item. Provide your order number, a description of the problem, and any photos of the damage or defect.
- Return Authorization: Our team will assist you in obtaining a return authorization and may provide you with a prepaid return label to ship the defective or incorrect item back.
- Replacement or Refund: Once we have received and verified the damaged or defective item, we will either send you a replacement at no additional cost or issue a full refund.
8. Items Not Eligible for Return
Certain items are not eligible for return. These include:
- Personalized Products: Items that have been customized, engraved, or personalized cannot be returned or exchanged.
- Perishable Goods: Products such as food, flowers, or other items that have a limited shelf life cannot be returned.
- Gift Cards and Downloadable Products: These items are non-returnable and non-refundable.
- Health and Safety Products: Items related to health and safety, such as personal hygiene products, cannot be returned for hygiene reasons.
If you are unsure whether your purchase is eligible for return, please contact our customer support team before attempting a return.
9. Restocking Fees
In certain cases, a restocking fee may apply for returned items. Restocking fees are generally applied to large items or products that require special handling. If a restocking fee is applicable, this will be clearly stated in the return instructions provided by our customer support team.
10. International Returns
If you are returning an item from outside the country where you made your purchase, you are responsible for return shipping costs. Additionally, customs duties, taxes, and import fees are the responsibility of the customer and will not be refunded by zyrnor.xyz. We advise you to check with your local customs office for any relevant charges before initiating an international return.
Please note that international returns may take longer to process due to shipping times and customs procedures.
11. Exchange Rate Considerations
If you made your purchase in a currency other than your home currency, please be aware that exchange rates may fluctuate, and you may receive a refund in a different amount than you originally paid. Refunds will always be issued in the original payment currency.
12. Exceptions to the Return Policy
In certain cases, we may waive some conditions of the return policy, such as the return period or the condition of the item. However, these exceptions will be handled on a case-by-case basis, and you must contact our customer support team for further assistance.
13. How to Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, feel free to contact us. Our dedicated customer support team is here to assist you and make your shopping experience as seamless as possible.
You can reach us by email at
Email: admin@zyrnor.xyz
Address: 321 S Larkin Ave, Joliet, IL 60436, United States
Phone: +18157442525